Refund policy

Return & Refund Policy

Because every item sold on store.autheo.com is custom-printed to order through our fulfillment partner, we're only able to offer returns in the limited circumstances described below. Please read this policy carefully before placing your order.

Damages, defects, and incorrect items

Please inspect your order as soon as it arrives. If your item arrives defective, damaged in transit, or the wrong item/size was sent, contact us within 30 days of delivery at sales@autheo.com with your order number and photos showing the issue. Once verified, we'll send a free replacement or a full refund — you do not need to ship the item back to us.

Change of mind (all customers outside the EU)

Because our products are made to order specifically for you, we're unable to offer refunds or exchanges for reasons such as ordering the wrong size, changing your mind, or simply no longer wanting the item. Please check our size charts and product details carefully before ordering. This does not affect your rights regarding defective, damaged, or misdescribed items — see above.

European Union customers — 14-day right of withdrawal

If you're an EU consumer, EU law entitles you to cancel your order within 14 days of receiving it, for any reason. To exercise this right, email sales@autheo.com within 14 days of delivery.

If you cancel before your order has shipped, we'll refund you in full.
If you cancel after delivery, you must return the item to us — unused, unworn, with tags attached, and in its original packaging — within 14 days of telling us you're cancelling. You're responsible for the cost of return shipping.
We'll refund the price you paid for the goods within 14 days of receiving the returned item (or proof that you've sent it back), and we may reduce the refund if the item shows signs of use beyond what's needed to check it's as described.

This right does not apply to items you personalize with your own name, text, or an uploaded image — those are excluded from the right of cancellation under EU law.

Non-returnable items

Items personalized with your own text, name, or image
Gift cards
Items marked final sale

Refunds

Once a return or claim is approved, you'll be refunded to your original payment method within 10 business days. If more than 15 business days have passed since approval and you haven't received your refund, contact us at sales@autheo.com.

Questions